Get Toll Free Telephone Number
Toll Free Number UAE - Let Every Customer Reach You for Free
Your customers call you for free. You pay a small per-minute charge. That is the deal, and it works.
Digitalcoo sets up your Etisalat 800 toll-free number across UAE, starting from AED 99/month with free installation. One call to us. Your number live in 3 to 5 working days.
Etisalat 800 Toll-Free Plans
Choose What Fits Your Business
Even more reasons to get 800 toll-free. Pick yours.
Comprehensive Lead Analysis
Track every incoming call by location, day, and time of day. Know which UAE emirates are calling most, which hours are busiest, and where your advertising is working. This is built-in call analytics, no third-party tool needed.
Simplified Call Management
Configure how incoming calls are distributed across your team, departments, or office locations. Set rules for peak hours, after-hours routing, and overflow, all through Etisalat's online portal.
Lead Optimisation
Distribute incoming calls to different destination numbers using a pre-defined percentage split, for example 50/50, or 30/50/20. This is particularly useful for businesses with multiple offices or call handling teams across UAE emirates.
Permanent Number
Your 800 number stays with your business regardless of where your office is located. Move offices across Dubai, relocate to Abu Dhabi, or add a Sharjah branch, your number does not change.
24/7 Dedicated Support
Around-the-clock expert support to ensure your toll-free service remains uninterrupted. Digitalcoo clients also have their dedicated account manager as a first point of escalation directly, not through a call center.
Disaster Recovery
Etisalat's toll-free service includes built-in disaster recovery, alternate routes that ensure your 800 number stays reachable even if your primary destination line goes down. Your customers always get through.
What Is an 800 Toll-Free Number in UAE?
An 800 toll-free number is a UAE business phone number where your customers pay nothing to call you — your business absorbs the call cost instead. In the UAE, toll-free numbers start with the 800 prefix, followed by a unique 4 to 9-digit number assigned to your business.
When a potential customer sees 800-XXXX on your website, advertisement, or business card, they are far more likely to call than if they see a mobile or standard landline number. The hesitation disappears because the cost disappears.
Digitalcoo provides official Etisalat 800 toll-free numbers — registered under your company trade license, TDRA compliant, and fully supported by e& UAE's network.
800 vs 600 vs Landline
Which Number Does Your UAE Business Need?
This is a question most UAE business owners do not think about until they are choosing a number and it matters.
600 Number
Shared Cost / National Rate
Regular Landline
04 / 02
Can I Choose a Custom Name or Number for My UAE 800 Number?
Yes, and the rules are worth knowing before you apply.
Common or generic names (800-HOTEL, 800-CAR) are only available under the Quarterly Flat-Rate plan, because Etisalat expects high call volume on common names.
Etisalat 800 Toll-Free Numbers for
Businesses Across All UAE Emirates
Your 800 toll-free number is a national UAE number; it can be dialed from any emirate, from any network (Etisalat or du), from fixed lines and mobiles. Digitalcoo activates toll-free numbers for businesses registered across all UAE emirates.
Which UAE Businesses Benefit Most from an 800 Toll-Free Number?
E-Commerce and Online Stores
UAE online shoppers want to call before they buy, especially for high-value orders. A toll-free number on your product page and checkout removes hesitation and increases conversion. Your customer pays nothing, you pay a few fils per minute.
Real Estate Agencies
Property inquiries in Dubai and Abu Dhabi are high-value. A buyer or tenant seeing 800-XXXX on a billboard or portal listing immediately associates your agency with professionalism and scale.
Healthcare Clinics and Hospitals
Patients calling for appointments, results, or medical advice should never hesitate because of call cost. A toll-free number increases accessibility, patient engagement, and appointment bookings.
Retail Chains with Multiple Branches
One 800 number routes to the right branch automatically, removing the need for customers to search for individual store numbers. Customer experience improves immediately.
Logistics and Delivery Companies
Customers tracking deliveries or reporting issues need an easy, free way to reach your team. A toll-free number reduces customer frustration and supports faster resolution.
Customer Service Operations
Any UAE business running a customer service function benefits from a centralized, trackable, professional inbound line, whether you have two agents or two hundred.
Hotels and Hospitality
Guests booking rooms, requesting services, or making complaints need a free, easy number. An 800 toll-free number supports guest experience from first inquiry to checkout.
Why UAE Businesses Get Their Etisalat 800 Number Through Digitalcoo - Not Directly
eand.ae's toll-free page is a product listing. It shows you the plans and tells you to apply. What it does not offer is a human being who knows your business, handles your documents, configures your routing, and stays available after your number goes live.
TERMS AND CONDITIONS
- All pricing is exclusive of 5% VAT charges.
- Available for new and existing business company accounts only (COCP. i.e. billing is on company’s name)
- In-bundle international minute allowances are applicable to pre-approved whitelisted destinations.
- Data units are based on the following conversion: 1GB = 1024MB: 1MB = 1024KB; 1KB = 1024 Bytes.
What Happens If You Need to Exit Your Toll-Free Contract Early?
Etisalat's toll-free service includes a penalty-free exit window that most businesses do not know about.
FAQs - Toll Free Number UAE
A toll-free number is a business phone number that is free for the caller to dial. The receiving business pays the call charges instead. In the UAE, toll-free numbers start with 800 and are issued by Etisalat (e& UAE). They are national numbers , meaning any caller from any UAE emirate, on any network, can dial them at no cost. Businesses use toll-free numbers to make it as easy as possible for customers to reach them, with no hesitation about call charges.
Yes, In the UAE, 800 is the toll-free prefix. Any number starting with 800 — such as 800-XXXX or 800-XXXXXXX is a toll-free number. Callers within the UAE dial it at no cost. The business that owns the 800 number pays the per-minute charge instead. Etisalat (e& UAE) is the official provider of 800 toll-free numbers in the UAE, and Digitalcoo activates them for businesses starting from AED 99 per month.
A toll-free number means the caller pays nothing to make the call — the cost is covered by the business receiving it. In the UAE, toll-free numbers use the 800 prefix. When a customer dials your 800 number, Etisalat charges your business account per minute instead of the caller. This removes the biggest barrier to inbound calls, cost hesitation and is why businesses with 800 numbers typically receive significantly more customer calls than those with standard landlines.
Etisalat 800 toll-free numbers through Digitalcoo start from AED 99 per month on the Monthly Basic plan — with free installation and no one-time setup fee. The Monthly Premium plan is AED 499/month with lower per-minute rates. The Quarterly Regular plan is AED 300 per quarter (3-month contract). The Quarterly Flat-Rate plan is AED 3,000 per quarter for high-volume businesses. All pricing excludes 5% UAE VAT and is billed under your company name.
Yes, Any caller within the UAE , from an Etisalat landline, a du mobile, or any UAE network can dial your 800 toll-free number at no cost. The call charges are billed to your business account at the per-minute rate of your chosen plan.
No, UAE 800 toll-free numbers can only be dialed from within the UAE. They cannot be reached from international numbers. If your business serves international customers, a standard UAE landline number (04 for Dubai, 02 for Abu Dhabi) is recommended alongside your 800 number for international inbound calls.
Through Digitalcoo, most toll-free numbers are activated within 3 to 5 working days from the date documents are submitted and the application is approved by e& UAE. Digitalcoo handles the full application process , document collection, submission, and confirmation without you needing to visit any Etisalat office.
Yes. Your Etisalat 800 toll-free number is a permanent national number, it is not tied to a physical office address or location. If you move offices anywhere within the UAE, your 800 number stays the same. Your Digitalcoo account manager updates the call routing destination to your new address.
An 800 number is fully toll-free, callers pay nothing to dial it and your business pays per-minute. A 600 number is a national shared-cost number , callers pay a local rate and the business also contributes. For UAE SMEs and startups focused on maximizing inbound customer calls, an 800 number is the stronger choice because it removes all cost barriers for the caller.
Yes, Etisalat’s toll-free service supports call forwarding to UAE mobile numbers, UAE landlines, and approved international destinations. Digitalcoo configures the routing based on your business requirements, including time-based routing (office hours to landline, after hours to mobile) and multi-destination load balancing.
You need: a valid UAE trade license, establishment card (Tasheel), power of attorney, tenancy contract or premises proof, passport copy with UAE visa, Emirates ID, authorization letter, and a no objection letter for call routing. Free zone companies use their free zone registration certificate instead of a mainland trade license. Digitalcoo collects all documents and submits the full application to e& UAE on your behalf.
Etisalat’s main business customer care number is 8005800. However, if you are a Digitalcoo client, you contact your dedicated account manager directly , not the general Etisalat toll-free customer care number. We handle all queries through e& UAE’s partner support channel, which is faster than the standard 8005800 line.
No, A 600 number in the UAE is not toll-free, it is a shared-cost national number. When a customer calls a 600 number, they pay a local rate per minute. The business also pays a portion of the call cost. Unlike an 800 toll-free number, the caller is not calling for free. For UAE businesses that want customers to call without any hesitation or cost, an 800 toll-free number is the right choice — not a 600 number.
No, UAE toll-free 800 numbers can only be dialed for free from within the UAE. If someone tries to call your UAE 800 number from outside the country from India, the UK, or anywhere internationally, the call will not connect. Toll-free numbers are domestic only. If your business receives calls from international customers, you need a standard UAE landline number (04 for Dubai, 02 for Abu Dhabi) alongside your 800 number. Digitalcoo can set up both for your business on one account.
