Question 1

Are you using Du network?

Accepted Answer

We are an authorized Etisalat channel partner, offering you access to powerful business connectivity solutions. You can switch to better plans and improved services without changing your existing number, ensuring a smooth, hassle-free transition for your business. Our team helps you upgrade to the right plan with minimal disruption, so you can enjoy better performance, value, and support.

Question 2

How does our after-sales service work?

Accepted Answer

Our after-sales service is designed to keep your business running smoothly long after your Etisalat services are activated. We provide continuous support to ensure your connectivity, mobile plans, and communication solutions perform at their best. We offer ongoing technical support, quick response times, plan upgrades as your business grows, dedicated assistance, and proactive guidance to optimize your services.

Question 3

Who will be our Account Manager?

Accepted Answer

Your account manager will be your primary point of contact for any account-related inquiries, assistance, or support you may require. Our account managers are dedicated to ensuring that your experience with our services is seamless and tailored to your business needs.

Question 4

How can we trust you on the service?

Accepted Answer

As an authorized Etisalat channel partner, we maintain a direct and official relationship with Etisalat, ensuring every service we offer is genuine, fully compliant with their standards, and supported by their network. With the right expertise and a strong partnership behind you, your business is set up for smarter, more reliable connectivity.

Question 5

How do I get Etisalat business internet in Dubai?

Accepted Answer

The quickest way to get Etisalat UAE business internet in Dubai is to contact an authorized channel partner like Digitalcoo. You share your office address, team size, and bandwidth requirements, and we recommend the right plan from e&'s current business internet portfolio. We handle the activation, installation, and handover usually faster than applying directly through Etisalat's corporate team.

Question 6

What is the difference between e& and Etisalat UAE?

Accepted Answer

e& is the rebranded group name for Etisalat, the UAE's largest telecom operator. In 2022, Etisalat Group rebranded to e& at the group level. However, the consumer and business-facing services in the UAE still widely operate under the Etisalat name. When people search for Etisalat UAE, Etisalat business, or e& UAE, they are referring to the same network and the same company.

Question 7

What is Etisalat Quick Pay (e& Quick Pay)?

Accepted Answer

Etisalat Quick Pay, also known as e& Quick Pay, is an online self-service feature on eand.ae that lets existing Etisalat customers pay their mobile or internet bills instantly without logging into a full account. You enter your mobile number or account number, select the amount, and pay via credit card. For business customers with multiple accounts, Digitalcoo's dedicated account managers also assist with bill payments and consolidated billing through the Etisalat B2B portal.

Question 8

Can I switch from du to Etisalat (e&) without changing my number?

Accepted Answer

Yes. As an authorized Etisalat Business Channel Partner, Digitalcoo handles number portability. You keep your existing business number while switching your connectivity to e&'s network. The process is managed entirely by our team, and most businesses experience minimal disruption during the transition.

Question 9

What is the Etisalat B2B Portal?

Accepted Answer

The Etisalat B2B portal is the online platform that allows Etisalat business customers to manage multiple accounts, pay bills, add services, and track usage in one place. As a Digitalcoo client, your account manager can walk you through the B2B portal setup and manage routine tasks on your behalf, so your team spends less time on telecom administration.

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